Technical Support

After-Sales Support

Applied Photophysics Ltd. provides a twelve month warranty on all its kinetic spectrometers and a twenty-four month warranty on Chirascan. Both cover parts and labour. At the end of this period, we offer a range of support options from which you can choose to suit your needs.

Our support program has been developed to ensure that you get the most from your instrument. The program covers all areas of customer support including the supply of spare parts and consumable items, through to preventative maintenance and training.

All customers benefit from the comprehensive inventory of spares and consumable items which ensures that your order can be processed quickly and efficiently and means that, even when the unexpected happens, you are not without your instrument for long.

Further peace of mind is available through our Service Level Agreement schemes. Each of these products provides you with the security of regular preventative maintenance together with many other benefits, including discounts on purchases of spare parts and consumables.

We also offer an extended warrenty option for new instruments. This extends the standard warranty for a further three years. For details of the extended warranty option please contact techsup@photophysics.com .

We realise that our success tomorrow depends upon your satisfaction today and we are committed to providing the highest standards of after-sales support. If you have any comments regarding our service please contact techsup@photophysics.com .

Technical Support

In order to provide you with up to the minute help and advice Applied Photophysics Ltd has provided all of its customers with a password protected technical support area. If you have any problems locating information or require further assistance contact Technical Support .

This part of the website is only for users of Applied Photophysics instruments. This website's usage is monitored. If you are not a user of an Applied Photophysics instrument the password you used will be revoked. Please ensure that your password is kept safe. If you do not have a password and are a user of an Applied Photophysics Ltd instrument, or if you have forgotten your password please use the Password Request Form to obtain a password.